Frequently Asked Questions

How do I place an order?

Ordering Online: Shopping online at Millenium Smoke Shop is the most convenient option while completely safe and private. When you select a product you would like to purchase, click on the "Add to Cart" button. The "Add to Cart" button can be found on any product detail page. After adding the product to your cart, if you would like to continue shopping, select the "Continue Shopping" button. When you have selected all items for purchase, choose the "Check Out" button, to complete your purchase. If you have a coupon code or gift certificate, enter the code in the "Discount Code" box located in the shopping cart and hit the "Apply" button to ensure that it is applied to your order. You will have the option to Login for an Express Checkout if you have already registered with the site. You are encouraged to register on the Site so that you can take advantage of Express Checkout for all future purchases. You may choose to make your purchase as a Guest if you would not like to register.

Payment: We have a number of convenient payment choices available. They are:
  • Credit Card
  • Debit Card
Order By Phone: Call us at (916) 772-6969. If you know the item(s) you'd like to purchase, please have the item numbers handy, and we will be happy to assist you.

Sales tax: Items that are shipped to California state customers are subject to tax at the appropriate state and local rate.

What forms of payment do you accept?

We currently accept Visa, MasterCard, American Express, Discover Card.

What is Millenium Smoke Shop's commitment to value?

Millenium Smoke Shop is dedicated to providing the highest value for our customers. We pride ourselves on offering our customers better prices than our competitors. Whenever possible, we make special offers on select products in an effort to provide greater value. Please read the terms and requirements on special offers as they will determine eligibility and provide detailed instructions to claim the offers.

Do you offer Free Shipping?

Yes. All orders qualify for free shipping.

How can I check my Order Status?

You will always be able to track your order using the Facebook's Messenger app. You will also receive periodical emails with the status of your order.

What is your Privacy Policy?

We respect your privacy, and act in accordance with relevant state and federal law. Please read our Privacy Policy for more information.

What is your Shipping and Return Policy?

Please visit our Shipping Policy and Return Policy pages for more information. These links are located at the bottom of every page of our website under the STORE POLICIES header.

Will I be charged sales tax?

Millenium Smoke Shop is required to charge sales tax on all products shipped to addresses in the State of California, the location of our Corporate Headquarters. The taxes that appear at checkout are approximate applied to your order will match the current rate at the location of our headquarters. Therefore, the tax rate applied to your order may be different from your local rate.

What is your cancellation policy?

You may cancel your order within 2 hours of checkout. If you cancel your order after 2 hours, we will do our best to cancel the order but cannot guarantee that we will be able to stop shipment. Once your items have shipped, the order cannot be canceled. If the product is returned back to us, there will be restocking fee.

If you are ordering to be picked up in the one of our physical stores, you can cancel anytime.

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